Xuan and Huashuai

My husband and I have been looking for houses for over a year, due to two main reasons: a) I’m very picky at choosing our first home; b) we are desperately saving each of our paycheck to be able to buy our dream house. The initial search in the first few months wasn’t that great. We initially interviewed a few agents in this area and narrowed down to one that is very experienced. However, she has very strong opinion and tried really hard to push us to buy early in a different city what we weren’t considering. We eventually had to give up working with her and start looking for a new agent.

We love the fact that he listens to us very well. We sat down together to go through our priority list and analyzed the neighborhoods that fit our needs and budget. We are very happy that he respects what we want and was willing to explore any possibility that fits our list. We were able to put in very detailed information on our like and dislikes and we received the most updated information on all houses that fits our interests.

Kevin is also very through with inspectional report and paper works. Every time we found a property that we like, he met with us at the property, gave a tour and answered any question we might have. He helps us to request disclosure in a really fast manner, and is always available when we have any question. He always helps us running marketing analysis and provided good comp and suggestions before we make offers. What’s more important, he helps us make winning bidding strategies.

Kevin is very professional and patient. We once put down one offer on a house with a huge price reduction. The seller gave us a very fair price counter offer. However, since the house is very close to a fire station, we changed our mind at the last minute and decided not to accept the counter offer even though it was very tempting. Kevin showed great professionalism and proved his priority was to help us get the ideal home that we’ll love and won’t feel regret. We had some discussion and adjusted our priorities after this. This was the first offer we made, and we definitely learnt a lot about ourselves and Kevin.

Then we finally found our dream home! Our whole family were very excited but also worried that we won’t be able to win it given our budget. Luckily we are with the BEST agent! Kevin maintains great relationship with many agents in the area, which makes the communication and negotiation very smooth. He’s very experienced with multiple offer situations and he would prepare us and let us know his strategy ahead of time. He tried his best to get us more information on other bidders’ price and the seller’s expectation. In this kind of situation, things could change every minute, he always keeps us informed on the offer due day, while he tries his best to figure out the lowest price that could help us win. Eventually, the seller accepted our offer even though we are not the highest!

Kevin helped us to get into contact with 2 loan agents initially. Right before we made an offer for our home, he found another loan agent from a different bank who gave very low rate and connected us immediately. We were able to get the lowest interest rate with a very limited time frame. We really appreciated his continuous effort towards each step of the buying process. The loan agents that Kevin prefer to work with are also very professional and trustworthy. The whole loan process was very fast and painless.

We are very happy with the price we paid for our dream home. A week later, there was an identical home down the street sold at a price that’s 150K higher than ours! If you’re also looking to buy a house in the highly competitive South Bay area, we strongly recommend Kevin as your agent because he’s the BEST!

Jing and Teresa Lee

I highly recommend Kevin for anyone looking to buy a house. He is an excellent relator! He works with us to understand our needs and being super patient through out our house buying process. If you are looking tp buy your dream home, definitely talk and work with Kevin!

Renu Menon and Prakash Kuma

Buying a house in the Bay Area is a painful process and we were further constrained as we had to keep our existing school district (Monta Vista) for the kids. We were not happy with our first realtor and hence planned on taking our time to find the next one. We met multiple realtors at various open houses, but never felt they matched our needs until we met Kevin. What struck the both of us was his calm professional manner. As a Monta Vista Alumni, he understood the parent psyche well. He never rushed us, always presented the pros and cons and left it to us to decide. Both my husband and I were so happy with the buying experience, that we even asked Kevin to sell our old house. We got much more than the asking price without much wrangling. We had such a wonderful, fun time both buying and selling, thanks to Kevin!

Vivek Kaul

I was a first time buyer with a complicated case because of a self-employment history. My reserves were barely 6 months and that included 401k savings. In a highly competitive market, he got me a condo in a premium location in Mountain View negotiating with the seller to get me in even though I was not approved by their pre-approved lenders. I basically got the place only because of Kevin and I can’t recommend him enough.

Steve and Jessica Ashcroft

From the start we were very impressed by Kevin’s knowledge and preparedness in explaining the home owning process. We were genuinely surprised by how much we learned despite the fact we have already bought a home before.

Kevin understands the value proposition of a buying agent in this highly competitive market. Kevin helped us understand the best way to structure our offer and ensured our expectations remained realistic in the seemingly unrealistic Silicon Valley market. He also wasn’t pushing us out of our comfort zone in terms of what we were willing to pay, and was a very good listener of our preferences and concerns.

Kevin leverages technology in the process as well and is highly organized and communicative. He was available during the day and evenings after work. We received a level of service and attention that made it feel like we were his only client, which is exactly what you want out of an agent. The team remained communicative and helpful throughout the escrow process, and made it very clear what was required of us each phase.
Kevin helped us successfully buy our home despite there being over 20 offers on the property.

Hanxiao and Chuyuan Fu

Kevin is a trustworthy realtor agent. I recommend him to all home buyers, especially first-timers, for his effective strategies in house searching and negotiation, as well as his attentiveness to clients.

My wife and I were first-time home buyers. Since both of us were born and raised in China for the most part of our lives, we knew so little even about housing options in US that it took us a while to figure out the difference between a single family or a townhouse.

The Search

When visiting each property, Kevin would ask what we liked and disliked about it, so that he could understand our preferences. He’d also provide insights on what things that may or may not make buying the property a good investment. First and foremost, it was the location. Kevin emphasized on it very much, because “we can change our own house, but we cannot change our neighborhood”. It helped us weigh in on properties that were on busy streets and those that had schools or construction site close by. We are very grateful about his advice and now live happily in the neighborhood we bought our townhouse, but more on that later.

The Pace

We were on a 3-month lease, so we were hoping to move soon. Kevin said that our time frame was doable but we did not have our hopes high since we had heard about how competitive and crazy the market was even though we knew so little about it. Kevin eventually proved him right with his fast moving pace and responsiveness.

A nice place caught our eyes with its spacious and nicely remodeled kitchen the second day after we met Kevin. After we expressed our interest, Kevin contacted the seller’s agent immediately and found out that they would be accepting offers in 2 days. Given the time was constrained, Kevin took us in the very night and showed us the place. We didn’t end up putting down an offer because we didn’t like the floor plan and the location, but thanks to Kevin’s responsiveness, we had the opportunity to do so if we wanted to.

Kevin demonstrated his responsiveness again and again. Before we put down our first offer. Although it was a nice single-family house, we hadn’t really seen a lot of properties when we first visited in this house so we weren’t sure if we were ready to make an offer. Thanks to the crazy bay area housing market, the story was again that the seller was taking offers in less than a week. To make sure that we really knew our options and wouldn’t miss out on this house, Kevin took us to 7 other comparable properties in the nationhood over the weekend and did multiple visits to the one we were bidding to compare back and forth. This showed his dedication to clients a lot. After the comparisons, the house still stood out. Kevin and us tried our best in putting down an offer. In the end, there were some very competitive buyers and over-bid us by 20%, we couldn’t afford the competition. If we did get the house, we knew that we would live there happily knowing that we had carefully been through all the options we had with our reliable and knowledgeable agent, Kevin.

The offer

Kevin was very diligent when it came to offers. Before putting down the first offer, Kevin would give an hour of what he called the offer workshop, during which we went through all the terms such as what each contingency means in an offer. For every property that we bid on, Kevin would run an analysis on the recently sold comparable properties nearby to get a baseline of how much to put down in the offer. Additionally, he would collect the disclosures and run us through with every noteworthy detail. These would any buyers feel comfortable getting into a contract because you would know what you are getting into.

More importantly, Kevin would ensure that we could put down the most competitive offer possible with minimal costs and risks. Kevin had good relationships with different lenders each with their own expertise and advantages to the borrowers, so that we could shop the best rates and also be confident about having little contingency when several lenders pre-approve. This also saved us after we got into the contract. Our initial lender was not making progress fast enough because a shortage on the appraisers and the seller’s agent threatened about cancelling the contract since they received a much more competitive offer after we got into the contract. Kevin was able to introduce us to a lender who had a closer relationship with appraisers and was able to pull it off in time with also a competitive interest rate.

Overall, we feel very lucky to have Kevin on our side, so that we were able to close a contract for a nice and gorgeous home within less than 2 months since we started looking. Both my wife, myself and our dog have been enjoying living in our new house since we moved in. Although we moved really fast, we know that we did not settle down for anything less or unwanted, because Kevin had been there for us. I highly recommend him to any homebuyers.

Cyndi Chu

Our real estate transaction went smoothly with Kevin’s help. One of Kevin’s traits which stood out to us is not just that he got the job done, but he is also genuine and down to earth. Kevin takes the time to share with you in an honest way, and as a friend, and lets you know his opinion when possible. In customer facing industries such as this, we find that people sometimes withhold information to save time, at the expense of the clients getting a comprehensive view of what really goes on. Sometimes expectations are set low so you would be happy with the results, even if the result is really not that good. It is scalable from a business perspective, I understand, but it also loses the humanity of these interactions, which is extremely important on the receiving end. People are smart enough to see through that. We really hope Kevin doesn’t lose the human touch as business continues to grow, because this candor is worth a whole lot these days. We were glad to have met Kevin and appreciate his help every step of the way.

Ryan Tai and Jenny Ding

Kevin is the best! He helped us find our dream home. We were admittedly picky house hunters but Kevin helped us easily navigate the process as first time home buyers. We would have never found this house without Kevin’s help and guidance.

Yaoyu Tao

Kevin is a very professional and responsible real estate agent. I really enjoyed working with Kevin and I highly recommend him because of his quick response time, depth of knowledge regarding the business and local region, and how he operates with integrity. He helped me get a gorgeous townhouse in Mountain View, the first one I put an offer on, which is not typical. From the very beginning, he impressed me not only because of his prompt replies to my questions and concerns, but also due to the fact that he’s a very analytical person and provided comprehensive analysis from different angles. He also helped me through the process of house hunting and getting all the financials organized. I was having a hard time to make a strong offer on time with money from overseas, but he managed well, provided me a handful of potential solutions, helped me negotiate with the seller for extension, and finally get things done. Recommend without reservation!

Cindy and David Collister

Kevin is an excellent agent and our family is so thankful for him. Great negotiator with integrity, thoughtful listener, data based, with the relationships you most definitely need in this market. He also just genuinely cares. Unlike other agents that have biases based on what they think is right for you, Kevin took the time not only to listen and get to know us thoroughly, but patiently helped us work thru (with both facts and intuition) difficult decisions as we wavered between a more traditional and non-traditional path. His team and industry relationships are very strong. He’s responsible end to end, available when you need him, and left such thoughtful, personal touches in our home when we closed. He took initiative to meet with our mortgage agent before the offer deadline to make sure everything was in line, and personally met the assessor with lots of data to ensure the assessment came in correctly. The mortgage agent he introduced us to is also top notch – her responsiveness and reputation in combination with Kevin’s negotiating skills all helped us win. To be real – you also want a real estate agent you trust and like hanging out with, because you’ll spend a ton of time together, and they’re going to be immersed in all the gory details of your life. At one point during escrow, my husband randomly remarked “I’m so glad we’re done, but I’m going to miss hanging with Kevin” – we all will!